ABWA: Keeping Your Cool

Keeping Your Cool: Maintaining Your Calm when Dealing with Difficult Situations Presented by Eddy Rodriguez - Author, Speaker, Trainer The skill of “Being Calm” is critical in tough situations – How do you get a handle on hectic situations? Learn techniques to create calm in stress-filled environments. Learning Objectives: • Recognize how emotions affects your body, mind, and behavior • Use techniques to break old behaviors and replace behavior patterns with a model for assertive emotion • Learn how to deal with difficult situations in the work place